Contact Us

You must be 21 or older to gamble in the United States. If you or someone you know has a gambling problem, call 1-800-GAMBLER or Florida's 888-ADMIT-IT.

This is the page to use if you want to contact Florida Online Casinos about something on the site: a correction, a question about how we compare casinos, or feedback on a page. We are an independent comparison publisher, not a casino. That shapes what we can and can't help with, so it is worth a quick read before you write.

What we can help with

• Corrections: an offer, term or detail on a page looks out of date or wrong.
• Questions about our rankings: how a site was assessed or why it sits where it does. Our approach is set out on About Us.
• Feedback: something confusing, missing or hard to use on a page.
• Business or editorial enquiries: partnership and media requests. Commercial relationships do not decide rankings, and commission does not buy position.

What we can't do

We don't run any of the casinos we list, so we have no access to player accounts. We can't:

• Release a withdrawal, reverse a closure or settle a dispute with an operator.
• Reset passwords or recover logins.
• Give legal or tax advice. For either, consult a qualified professional.
• Guarantee that any offer is available to you. Terms change, so check them with the operator.

If your issue is with a casino

Go to the operator first. Use the support link inside your account or on its website, and keep a record of what you send.

1. Note the date, the amount and any transaction or ticket reference.
2. Take screenshots of the relevant terms, such as wagering requirements, withdrawal limits or bonus conditions.
3. Contact the operator's live chat or email support and ask for a written answer.
4. If it isn't resolved, escalate using the complaints process in the operator's terms, and check who licenses it.

Identity checks (KYC) commonly delay payouts when documents are missing or unclear. Having a photo ID and proof of address ready usually helps.

Before you write to us

A few details help us respond usefully:

• The page address or page name you are referring to.
• The casino name, if relevant, and what the page said versus what you found.
• A screenshot or the wording of the terms, if you have one.

Please never send passwords, full card numbers or ID documents to us. We will never ask for them.

Where to find answers without waiting

Many questions are already covered on the site. The Terms and Conditions explain how you may use this site. Our Responsible Gambling page covers deposit limits, time-outs, self-exclusion and where to get help. The site's general brief is to compare casinos on game range, bonuses, payout speed, banking, mobile experience and trustworthiness, and every offer should be read with its wagering requirements, time limits and eligibility rules.

Support if gambling is causing harm

Gambling carries a real risk of losing money and should never be treated as income or a way to solve money problems. If it stops being fun, or you are chasing losses or gambling to escape stress, help is free and confidential:

• 1-800-GAMBLER — national helpline.
• 888-ADMIT-IT — Florida's helpline.

Only play with money you can afford to lose, and set limits before you start. Players must be 21 or older, and legality and availability of online casino sites depend on where you are, so check the rules that apply to you.